As an Airbnb host, you probably struggle with a lot of things – too many bookings, unexpected cancellations, management problems, and pricing strategies to name a few. Amidst all these tasks, you need to ensure that your listings get good reviews from the guests, which will help you with the SEO rankings as well as with getting more bookings. Sadly, only 20% of the guests care to write reviews on Airbnb. So, if you want more Airbnb guest reviews, what can you possibly do? We have some incredible tips below for help!
Be honest with your listings
First things first, you need to be honest with description and photos of your listings. If you can offer more than what’s written, your guests are likely to be happy and may bother about posting a review. Try to make the description more professional with a personal touch. Apart from the details of the property, you can include local details that might interest the guests.
Write more reviews
Regardless of your busy schedule, you need to make time to write reviews for your guests, and they may return the favor. If you don’t have the energy to draft a new review every time, just use templates and automate the process. You can do this with vacation rental software solutions like AirGMS. In fact, with vacation rental software, you can manage your listings better in many other ways.
If you want to have good reviews, you need to be personal with your guests when they arrive. Give them the relevant information and data that may come handy, and at the same time, you can keep a regular check on their needs, requirements and complaints. Accessible and communicative hosts often tend to get more courtesy reviews.
Some guests can be rude, while others may ruin your property in ways you would hardly imagine. However, when you write guest reviews, you must be polite, even when you are making a hard point. This is more than essential, because you would want them to respond back. Try to use the right words, so that the other person doesn’t feel offended.
Reply to every review
When a guest makes time to write a review for your listing, you have to return the favor. Don’t take a lot of time to reply to your guests, because chances are likely that they might have just signed out of their account and may not see your review until next time. Conversational reviews always help in getting more references.
Accept the bad reviews
Someone was not happy with your listing and services provided, and that’s okay. Do not panic about bad Airbnb reviews, because these aren’t uncommon. However, how you tackle these reviews is important. If you are at fault, say sorry when required and promise to do better. If the guest has said wrong things, try to make a point by using the right facts and information. Again, being polite is extremely important, even when you are not accepting their charges against your services.
Start managing your Airbnb guest reviews now!